Remote Support
We can securely connect to your machine remotely and solve most issues.
About
Make Life Easy
Remote support allows a Computer Guy technician to connect to your computer remotely to assist with troubleshooting. You remain in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
Before calling, its important to know what program you use to browse the internet. This is called a web browser. Which web browser do you have?
Cost-effective
Secure Connection
Virus Investigation
Printer Issues
Software Support
Easy Troubleshooting
Cost
Details & Pricing
We charge $150/hr for remote support, with most cases taking around 30 minutes. We use HIPPA compliant procedures and programs to complete this service. To receive an accurate estimate please submit a Quote Request or call the shop at 775-829-2341.
Fast
Remote Support
Remote support is great for most quick issues.
Remote support is perfect if you want easy and convenient service, don’t want to unplug your computer, or have limited time.
It is not ideal if you have hardware issues, can’t access the internet, or have an extensive service that could take several hours.
Prepared
In-Shop
In-shop service is great for most services.
In-shop service is perfect if you have hardware problems, require troubleshooting, or want a cheaper alternative to onsite labor.
It is not ideal if you have a simple fix or don’t want to unplug your machine and bring it to another location.
Timely
Onsite
Onsite service is great for adding new devices.
If you are adding additional devices to your network, such as printers or routers, then onsite services are what you need.
It is not ideal if you have an issue that requires lengthy troubleshooting, or if you have a simple and quick fix.