What We Do
In-Shop Repairs
On-Site Services
Business Networking
How It Works
In-Shop Services
Step 1
Give us a call to create an appointment or discuss what options you have. We have talented and experienced technicians ready to answer your computer questions.
Step 2
An appointment is best for fast service. After an appointment is made, stop by our office at 611 Kuenzli St, Reno, NV 89502, and one of our technicians will be prepared to check your computer into our queue system. At this point, we will collect payment for the required service.
Step 3
Once your machine is in queue, our team will give you a call when we begin, during, and after we are finished with your service.
Curated Simplicity
In-Shop Services Menu
General
PC Screen Replacement - $200.00
We will replace the screen of non Apple laptop that is touchscreen or not. This does not include the price of the screen or related components.
Hardware Installation - $110.00 to $149.99
We provide two options for Hardware Installation. This service is intended for low complexity installations.
- Option 1 is “Purchased” hardware installation. We will install hardware Purchased from The Computer Guy.
$110.00 - Option 2 is “Customer Provided” hardware. For this option we do not provide a hardware warranty.
$149.99
Complex Hardware Installation - $149.99 to $200.00
We provide two options for Hardware Installation. This service is intended for complex installations.
- Option 1 is “Purchased” hardware installation. We will install hardware Purchased from The Computer Guy.
$149.99 - Option 2 is “Customer Provided” hardware. For this option we do not provide a hardware warranty.
$200.00
Security
Virus/Malware Scan and Removal - $170.00
This is a full scan using our Enterprise grade tools to scan for viruses, malware, spyware, and other malicious threats on the device. This service includes automated remediation post consultation on next steps if the remediation requires extensive or invasive methods such Operating System re-install.
Computer Checkup - $149.99
Perform a performance and diagnostic scan. Once scan is complete, optimization of system components and operating system. Provide consultation at the end for next steps if optimization is not an improvement equal to TCGs standards.
Computer Checkup includes:
• Clear malicious browser extensions
• Clean up temporary files
• Optimize computer startup
• Update Windows
• Update Drivers
• Perform a hardware diagnostics scan
• Perform a stress test
• If Desktop, Full Case Cleanout
• If Laptop or All-in-One, Fan and Port Cleanout
Windows 7 to 10 Upgrade - $149.99
We will perform an upgrade from Windows 7 to Windows 10 using the prescribed Microsoft Upgrade path. If this fails due to hardware issues or incompatibility, we will change the service to “Windows Restoration and Upgrade with Migration” which will result in a higher charge.
Recovery
Password Reset - $115.00
Password reset – We will attempt to reset the password of the device. This may be impeded if the device is encrypted or protected by other means.
Windows Install with Data Migration - $300.00
Re-installation of Windows 10, 8.1, or 8. This service does include the migration of the users data as well as applications and their settings. We do not guarantee the applications from the original installation will be compatible with the new installation. This does not include licenses. We can use the original license in most cases or we can provide a new license for an additional fee.
Windows Install, No Data Migration - $110.00
Re-installation of Windows 10, 8.1, 8, or 7. This service does not include the migration of the users data as well as applications and their settings. This does not include licenses. We can use the original license in most cases or we can provide a new license for an additional fee.
Drive Clone - $225.00
We will attempt to clone the existing drive to a new purchased drive. if the source drive is damaged or failing, it may result in corrupted data after the migration. If cloning is not possible, we will notify the customer and charge for Windows Restoration & Migration.
Apple
Apple Screen Replacement - $225.00
We will replace the screen of an Apple laptop that is. This does not include the price of the screen or related components.
Apple Service - $180.00/hr.
For all in-shop Apple device services, we charge an hourly rate aside from ‘Apple Screen Replacement.’ This includes services such as troubleshooting and repair of motherboard issues, storage issues, and other Apple device related issues.
Why Come To The Computer Guy
We are your all-in-one solution for IT services within Northern Nevada.
Backed by an enterprise level cybersecurity organization,
there isn’t anything we can’t do.
Fast and Local
The Computer Guy has always been about servicing local customers with expert and quick service. We are only a short drive away, and offer same day service. If you need on-site or in-shop service today, discuss our rush services with a technician at 775-829-2341.
Transparent
We openly display our pricing for full clarity. Our technicians will provide you with an estimate for the required labor and part costs. Always ask if anything is unclear.
If a service you are looking for is not described, please call. We are available 7 days a week, and you can call or submit a quote request on the website.
cost-effective
Most of our services are flat rate items, which allows you to know how much your repair or upgrade will cost beforehand.
In order to provide you with an accurate estimate, we always perform an assessment on your machine before you check it. That way, the cost of the repair is clear and accurate.
Reliable
The Computer Guy is the only business IT 24/7 support team in Northern Nevada, and offers full IT services for registered associates. We are open Monday through Friday from 9am-5pm, always prepared for any service you require. Give us a call to schedule an appointment at 775-829-2341 or email us with an inquiry.
SECURE
Professional IT Services & Technology Consulting
The Computer Guy is now backed by NextGI, a managed IT & cybersecurity enterprise solution. With the backbone of our residential and business services supported by NextGi, we have the ability to do all the same services as normal from past 25 years, but with many additions and improvements. Now with cybersecurity at the forefront of our business policy, we offer services such as a Managed Antivirus with HIPAA compliance. These services extend from residential & consumer grade products all the way to a business & enterprise level.
TESTIMONIALS
What People Are Saying
This business is absolutely top of the line! They were experienced, proficient, super friendly, and went over and above the call of duty. The repair on my computer was much more extensive than they had anticipated, but since neither of us knew the extent of it, they only charged me a fraction of the time they actually spent. Additionally, since neither one of us knew if I had brought the computer in with one damaged part, they ordered me a new one free of charge. I would recommend this business to anyone.
The Computer Guy delivered excellent service, professionalism, and attention to detail.
Super friendly and took care of my laptop. They are very knowledgeable and I would recommend them to anyone needing help with their computer.